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Resubmitting a Medicare or DVA claim


Only failed, lost, or delayed bulk bill or DVA claims can be resubmitted. Patient Claims that are stuck in a “With Medicare” state need to be reviewed with Medicare by the Client. These can not be resubmitted at this time.
 
The current functionality only allows resubmission of claims with one item within the claim.
 
How to resubmit a claim
Open the Medicare Claim History report from Reports > Medicare
Select the relevant time period and click Get Data
Select the Failed tab
Find an item to be resubmitted and click the button in the Resubmit column. This action:
·     Opens the relevant invoice in Invoices
·     Zeros the current payment against the invoice
In the Invoice, click Add Payment.
 
If a payment type of BB or DVA claim is selected, then:
·     In the Medicare Claim History Report, the Resubmitted check box is ticked and the Resubmitted Date added for the original claim.
·     There is a link in the Claim History Report in the Link to Record field to the original claim.
·     The Claim Number is updated on the Invoice to the new Claim Number.
 
If another type of payment is selected, this will be processed as normal:
·     No changes are made in the Medicare Claim History Report
·     It may be prudent to enter a note against the original claim to acknowledge that payment has been taken in another manner.
Note: If Payment has been received via a manual BB or DVA process, then a Payment type of Manual BB or DVA claim could be added to track these if necessary.
 
What if the original invoice and or claim is no longer valid?
 
At this point there is only a workaround to deal with this. A process to manage these is being developed.
 
This can be carried out as follows:
 
Carry out the first part of the resubmission as above but do not add a Payment.
Update the Item Price in the Invoice Line item to $0.00
Click Save.
 
Adding a note both in the Invoice Private Notes and Medicare Claim History Report notes will be useful in ensuring the transparency of this process.